TruVista LLC

I would recommend if you were looking to replace your windows to choose another company. We were one of the many customers that lost our money with Windows Select, True Vista bought out those contracts, and we had everything done with them as far as them taking our contract giving us new quote, signing for the agreed upon work. We have been waiting for over two years for our windows every time we call we never get an answer. It's always a runaround, it's extremely unprofessional in all honesty I don't think they have any intention of ever completing the work for the contract that they took over in bankruptcy court from Windows select. I highly recommend that you do not choose this company to do business with do yourself a favor and make a better choice.

5 stars for the installation team! They installed 2 patio doors & 3 windows in 4hrs! The caulk is perfect!! They we're very neat and cleaned up everything before finishing. The "original" customer service team was horrible!!! They have a new team as of late June 2024. They are doing their best to build back client trust and be transparent! We we're a Windows Select customer so very happy to have this 2yr 4mo nightmare over!

TruVista took over many window select customers projects which they did not have to do. I am thankful they did. Although the process to get my 4 windows and patio door took longer than expected. Every time I called they returned my call within a few days more than WS did. The install team was great done in minimal time cleaned up and very cordial. Our new windows are great and without TruVista we would have lost money and had to start process all over. Thank you TruVista!

I’m truly impressed by this company. I feel they’ve gone above and beyond to make sure my window installation met or exceeded my expectations. This is going to be long, but here’s my experience: Like many, I was caught up in the failure of Window Select and the loss of a significant deposit. We had ordered 9 new windows for our 1860s farmhouse. It was quite the investment for us and a painful loss when we finally realized that the deposit we paid was gone for good. Then TruVista came in to take over many of the orders and it seemed too good to be true. Were they really going to take over my order and actually finish the job? I have to admit I was pretty skeptical and guarded through the process. It took a while, but eventually I was told that our windows had arrive and we were ready for installation. The initial installation went well, and the crew was very professional. However, we ran into a snag with some of the finish trim work. This was a different crew, and the quality was simply subpar. I reported this to our Project Manager at TruVista and though I always heard the right thing, it seemed it never turned into action. I grew quite discouraged when the repairs never seemed to get scheduled. Eventually, a different Project Manager reached out and explained that they had some internal communication breakdowns, and my issues weren’t properly reported internally. They made some staffing changes but that’s not my story to tell. What’s important is that my new Project Manager immediately sprang into action, pulled a crew together, and they all came out to inspect the installation and figure out what needed to be done to fix things. During the inspection they actually found a few things that I had missed and promised to get it all fixed right away. I figured it’d take a few weeks to get something scheduled but just a couple days later the crew was out to start the repairs, and my project manager kept me in the loop at each step. This crew did an outstanding job. A complete 180 from where things were. They put a significant amount of work into finishing the project, and I’m thrilled with the end result. I’m very appreciative that they took on this burden from Window Select and are doing what they can to make things right. TL;DR They’ve got a great team and have shown that they truly won’t stop until the job is done right. This company has earned my trust and I’d wholeheartedly recommend them.

I was a windows select customer and even though it was a long process, they came through and installed the patio door. The installers were great. It only took them probably about three hours to install the patio door. Roxanne followed up on everything gave me some pointers. Even though the communication wasn’t good at first, they were terrific at the end, super friendly nice people! Thank you TruVista!!!

I am a former Windows Select customer, and I have been dealing with TruVista now for nearly a year. Numerous phone conversations over the past many months and so much misinformation. Constant turnover of personnel, but I was patient and believed they would come through in the end. The last time I spoke with Roxanne, I was told that my patio door had been ordered and would arrive on September 24, with installation to follow shorly thereafter. Now, I have learned that the company has closed its doors effective September 30. There are no words to describe how disappointed I am. If my door was ordered as promised and it was manufactured per the specifications, it's a unicorn. Is it sitting at the manufacturer waiting for payment? If so, is there any way I could get it and have it installed by an independent contractor? Or was it all a sham? I realize you didn't take any money from me, but you robbed me of my faith in humanity and created enduring trust issues for me. Proverbs 13:5 says, “A righteous man hates lying.” Lying is and always will be wrong in the eyes of God!

So far the only redeeming factor is that we haven’t paid anything to them yet. Contract we signed said 8-12 weeks from signature for installation. We signed on 9-1-23. After that time passed we were told early to mid January due to manufacturing. We didn’t hear anything from them so I called again and windows are not ready. I don’t think they ever started production. Couldn’t give any estimates. Haven’t heard anything in two months so called again. Apparently changed window manufacturer. Never got any update. Said could see them by June now. We will see, but I doubt it. Communication has been poor. Hard to get through when we do call them. When we first signed agreement truvista did call with updates(none of which have been met), but been silent since. Some sort of communication or updates would be nice. Update - Mo the owner visited us personally and did measurements and get the ball rolling on our windows. Will update when we get new windows. We are hopeful in the end we will be happy with our end result, but it was reassuring to speak with him personally.