Warrior L.
1/5
BEWARE!!! Actually, negative star rating ⭐️-5. They wear Vector Security shirts, but works for Optom. This is the worst company ever! The positive reviews are written by people that works for Optom or used to work for Optom. Chris Burrup is the owner and he written a 5 star review as if he was a customer! I purchased a surveillance camera from them a few years ago. They sent Matthew Pierce, he works for Optom, and at end of the on-the- job-training like knowledge install of my camera system he told me to write the check out to him M&C Installs for $3,100. I bought it from Optom not Matthew, I don't know Matthew, but however him and Optom were doing inside deals and kickbacks, resulting in horrible and suspect customer service to date! July 2022, when I had questions, or a repair on my camera, I couldn't get Optom on the phone, left many voice-mails, went there and saw the little portable building look as no one is never there. I had Vector Security to reach Optom because thats their dealer, and they sent Alex Jones from Optom wearing Vector Security. He started to work on my camera to fix it, but didn't know what he was doing, he brought a bulky non working camera, then another one, however that one worked for a little bit, so I paid him $50 cash as I was going through Optom and thought it was fixed. Later, that one didn't work at night mode, he wanted to replace the wire, paid him $75 through Cash App. Camera still wasn't fixed, then he made excuses like he was coming to fix it, but never came after many calls and texts. A whole month now, its August 2022, I called Optom many times and voice-mails, no call back. I asked Jones for a refund on a still unrepaired system, he declined it, and never came to fix my camera. If you call Optom today, their call system sounds fake and suspect. Also there are no other security system companies that would work on a system they didn't install no matter what issues you would have with your surveillance camera security system. Means you are out of thousands no other company will fix, not even Optom and they installed it! These are dealer products also that means you can't purchase through the manufacturer to fix it yourself either. RIP OFF! This place is ridiculous and it's shame to do this to an honest man whom served his country in the Military and combat, or to any one else included! I will also complaint this to Better Business Bureau and talk to my attorney for Optom to return all money so I can have a real reputable company replace the system and received reliable customer service and honest technicians. BEWARE!!!
