Best Buy

For a while there, I felt like this BB was going downhill fast. This may have been a few years ago, but it's the reason I stopped shopping there for a very long time. Employees ignored your presence, and at times, acted inconvenienced if you had so much as a simple question. They also spent time engaging in inappropriate conversations, and without any consideration for environment. However, there has been a change! I'm not sure if it was a management change or a culture shift, or what. But....they have become an excellent store with a solid staff! I've wondered almost every department in this Best Buy, and have been greeted immediately and offered assistance on all occasions. The sales staff has been excellently trained, as they know when to hover and assist you, or when it's time to give you some space. I'm glad to see this place back in action, and making my experience positive again. Bravo guys!

Great service and super knowledgeable. Very helpful from the time I entered the store. Went day after Christmas and was in and out very fast. Should've went here first and would have saved lots of time and effort on our part. The sales associate was very honest and helpful in the decision process as well. I would definitely recommend this as your first and probably only stop in any electronic decisions and major purchases.

I Absolutely love bestbuy, just not when I check out. Which is not their fault. I'm just into tech and have to remind myself that you just don't need it. LoL! But this best buy in general does a great job with staffing and educating them. I'll test their knowledge on on occasion and they usually do a great job. So kudos to them and management.

I have had bad experiences at Best Buy in the past but I've got to admit, if you know what you're coming for, the team can and will work together to get you taken care of quickly.I came in looking for a somewhat obscure item. The gentleman at the front door pointed me to the correct department and an associate there put the item in my hand in seconds!

This Best Buy is trash. Ordered a laptop and received it broken, went in next day to return it and they said my replacement will be shipped to my home in the next few days; come to find out they never placed the order at all! Customer service hung up in my face after letting me know this, instead of ensuring my order gets taken care of. Definitely never doing business with them again. If you plan on purchasing expensive electronics I would highly suggest not buying through best buy.

Not really impressed with the customer service. We considered purchasing a tablet and went here to look at a display and find out more info, and ended up looking up the info on my cell phone off their website. Finally when we did get an employee to help us, he just pulled up the same website we did, and they said they don't have any Surface Pro 3 or 4s on display. We'll probably drive to Atlanta and visit the Apple and Mac store where they can answer questions about their products and have all products on display and can demo rather than purchase a thousand dollar computer from Best Buy.

Customer service is a bit of a crapshoot. You either get an associate who follows you around the store (even after you've told them you're just browsing) or you can't find a single soul in a blue shirt at all. The stock is decent, but it should go without saying that you should do your research before you go to the store-- you're unlikely to find anyone who knows much about the products. This isn't a knock against the employees, this is after all just another retail job to most of them.

Going into this store was a nightmare for me. I brought my computer in to be repaired. The tech said it was my power supply. He said that I had to order the part because the part wasn't available. Once the part arrived I brought it to the store. Four days later I called to find out what the status was and that us when I learned it wasn't the power supply but the mother board. I asked them what about the power supply that I had to order and they would not take responsibility for that. I called the corporate headquarters and they said Best Buy/Geek Squad employees DO NOT ask our customers to order parts on the products we service and sell. WARNING! IF YOU NEED YOUR COMPUTER REPAIRED STAY AWAY FROM THESE IDIOTS!