Sears Appliance Repair

First of all, the technician was great. The issue I have is sending a technician out on a weekend when the parts warehouse is closed. I think 9 times out of 10 the technician will not have the part on her van. This is even after I explained the problem, gave the model number and serial number when I set up the appointment.

Not pleased at all. We have a home warranty with Choice (Do Not Recommend). They came out first & told us the compressor was out in the fridge/freezer, but that the fridge was under warranty & the factory warranty superseded the home warranty…so I called sears…provided all the info. The make, model, warranty info, what was wrong with appliance, ect. Now after waiting a week for them to send someone out I was told that they no longer make the parts that are needed to fix the fridge. Apparently that information wasn’t available from knowing the make & model number. So now we are out of money for two service/diagnostic fees, & still have no fridge. Very disappointed with Sears.

Technician was great but I was lied to by the company prior to sending the tech out but didn't realize it until the tech was here. I would not have paid for the $119 diagnostic fee since we already knew what was wrong except I was told it would be a max charge of $325 parts and labor and that the $119 would be applied to the repair. Tech quoted over $800 to replace the part in my Frigidaire freezer. The tech said they were tired of them telling folks that. I called the company back and they said "they were sorry for my inconvenience". I expected my entire repair bill to be the $325. I will NEVER use this company again!

On time, courteous, and knowledgeable. Also pleasant and knew her job. Explained what was wrong with my refrigerator and fixed it!

The technician did his job but it took almost 2 months to get my washer repaired! This company uses automation to answer their phone and they will not let you speak to a person. They cancelled 2 weeks ago saying 2 parts were not here yet but, they were. They just didn’t let me tell them. Also, they only come to my area on Tuesdays so if he runs out of time, you are moved another week out! This has been so frustrating. I just pray that this will not break down again.

Matt was awesome. He called to let me know where I was on his appointment list which was towards the very end of the day. He also called when he was headed my way. He was very professional,friendly, polite and actually discussed the problems with the washing machine with me instead of ignoring most of what I said like the past repair guy. Matt ordered My parts came back & fixed it really quick this morning & did a great job. If I have anything else to go wrong I would definitely call on Matt again. Thank you.

Andrew did a good job of getting my stove to working like it is supposed to.